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| Frequently
Asked Questions |
| Are
Infinity's cartridges new or remanufactured? |
Our products are made from new foreign
and domestic parts, Infinity remanufactured original parts and
recycled durable original parts. Hewlett Packard, Canon, Apple
and most other major brands also recycle parts in manufacturing
their cartridges. You can usually find a disclaimer on their boxes
stating the use of recycled parts, although you may have to
look on the bottom of the box!
Virtually all of the stainless
steel and plastic components and many other durable cartridge parts
can be recycled almost indefinently. Critical parts, such as
the imaging drum, must always be replaced or remanufactured.
Our exceptional product reliability results from our scheduled
replacement of key cartridge parts before they wear out!
When we started business in 1991 there were very few new cartridge parts
available. There are now hundreds of specialized parts suppliers world-wide
selling thousands of parts to the imaging products industry. If you
wish you can visit one of our most important suppliers, Static
Control Components, Inc., an innovative industry leader. |
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| How
can you charge less than other companies? |
Infinity has been in business
since 1991 and we have developed many specialized tools, materials,
parts and related technology used by hundreds of cartridge
manufacturing companies world-wide. Since we "own" these
innovations many of our manufacturing materials and production
costs are less expensive for us than for our competitors.
We should also give credit to
Hewlett Packard, Canon and the other original manufacturing companies:
they've already manufactured most of the plastic, steel and aluminum
used in our products! Most importantly, we manufacture our own
products and we do not have to buy cartridges for resell from companies
who have already marked up the price once.
There are no outside sales or telemarketing
sales commissions built into the price of our products. Sales
commissions are a large percentage of many of our competitors prices. Collectively, these advantages allow us to pass on significantly
lower prices to you! |
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| Do
your cartridges produce as many pages as other cartridges? |
Yes. Our cartridges contain
the same amount of toner in weight as the original products they
replace. However, the amount of pages any particular cartridge
will print is determined by several factors: (1) the amount of
black graphics and text on the pages, (2) the light-dark settings
in use on the printer - referred to as the "density",
and (3) the cleanliness of the printer's optics.
All page yield statements by
original manufacturers use a test "target" ( the target
is a specific font, page layout, and number of lines of text )
to establish cartridge yield figures. Most say something like "4,000
pages at 5% page coverage." A test target at 5% page coverage
would be roughly equal to a 2 or 3 paragraph business letter. If,
on the other hand, you are printing full pages of legal text, or
a large solid black graphic like a logo, you will get far fewer
pages than the manufacturer's advertised yield.
To get the maximum prints
from your cartridges be sure you check your printer's density setting (essentially,
the light-dark setting similar to a copier) and set it to the recommended
normal setting for your printer. You set the density with either
a dial or slide bar inside the printer, from the printer's LED
control panel, or from your Window's printer set-up options. If
your printer has not been cleaned in a while have it cleaned. Cleaning
may allow you to get as much as 20% more pages from a cartridge. |
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| Will
using Infinity's products void our printer warranty? |
NO! Using our products does
not void or alter your original manufacturer's warranty. Simply
using any other brand cartridge than your printer's name brand
does not end your warranty coverage. Your printer warranty, however,
will not cover the cost of a repair caused by a defect in another
brand cartridge. To provide you 100% protection
against the highly unlikely possiblility of any damage to your
equipment caused by a defect in our products, Infinity's
product warranty will pay 100% of the cost to immediately
repair your machine performed by Infinity, or any other qualified
service company of your choice.
If
you have a service contract with someone beyond the date of your original
purchase warranty, you should review it to determine if
you are subject to restrictions on what brand supplies you can use
during the service contract period.
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