WHEN WILL MY ORDER BE SHIPPED?

• We ship 99% of all orders the same or next business day.
  
  
• Business days are Monday through Friday.
  
  
• Orders placed weekdays after 4:00PM ESDT and on weekends are considered received the next business day.
  
  
• We do not ship on weekends or most national holidays. However, if UPS is operating during a national holiday we are operating also.
  
  
• If we cannot ship your order for any reason within our standard same or next business day schedule we will contact you immediately. No charges are made to your credit card until your order is shipped.
  
  
• If your order is for an unusually large quantity of products that is greater than our normal stock we can usually ship part of your order immediately and the balance of your order within two or three days at most. In such cases we will contact you by telephone to be certain we are meeting your needs in a manner that is acceptable to you. In the case of multiple UPS ground shipments there are no additional shipping charges.

HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?

We always notify you via email when your order has been completed and include your UPS tracking number in the body of the email. All orders are shipped via United Parcel Service (UPS). We currently offer free UPS Ground shipping on all orders. We also offer Next Day Air, 2nd Day Air and 3 Day Select priority UPS shipping if desired.

We will deduct the cost of UPS Ground shipping from the cost of UPS Next Day Air, 2nd Day Air or 3 Day Select shipping - you only pay the difference! We charge actual UPS rates with no mark-up and no shipping and handling charges! Shipping is limited to locations in the continental US at this time.

WHEN WILL I RECEIVE MY ORDER?

We are located in Virginia near Washington, DC. Below is a UPS map of the current number of days required for UPS to deliver a package shipped from our Merrifield, VA Customer Service Center to commercial locations throughout the continental US. Add one additional business day if your order is being shipped to a residential address. UPS always adds on one day for orders going to a residence. If your business is located in a residence it is considered a residential order by UPS - not a commercial address.

Weekends and holidays do not count as "in-transit" times at UPS. Always compute the number of days required to receive your order in regular work week days, do not include weekends and holidays.

(click on the map for a larger view)

HOW CAN I TRACK MY PACKAGE AFTER YOU SHIP MY ORDER?

We always send you the tracking number for your package by email from the UPS web site. We also email you a copy of your invoice with the tracking number in the invoice after processing your order. If you do not receive these emails it is due to an email problem. You can always contact us at (800) 760-7809 or via customercare@infinityimaging.com to request your UPS tracking number.

You can track your package anytime with your tracking number by visiting www.ups.com and entering your tracking number in UPS's package tracking web page.

WHAT IF MY PRODUCT IS LOST OR DAMAGED IN SHIPPING?

Call us at (800) 760-7809 and we will quickly ship you a replacement product, or issue you a full refund if required, independent of UPS. If time is available for UPS to trace a lost package we will work with you and UPS to locate your package and complete delivery in a timely fashion.