|
|
 |
 Fast answers to
common printer and cartridge problems!
Is the cartridge or the
printer causing your problem? What is making that line on my
print out? Do I need a service call on my printer? Get fast answers
from our product help pages!
Infinity produces high quality products you can
depend on! Yet, regardless of where you bought your cartridge, new
or remanufactured, from Infinity or elsewhere, you may occasionally
encounter a printer or print quality problem! We want to
help!
To begin, we want to help you quickly get the
answer to one of the most common questions of all: Is the problem being caused by the cartridge or the
printer? As our website grows we will be continually
expanding our online product support information. If you need
immediate telephone help with a problem call (800) 760-7809 and ask
for Technical Support! |
Is the problem being caused by the cartridge or the
printer?
Before you proceed to the next section, review
the sample print defect page below and see if your print outs show
any of the defects illustrated in the sample page: 
The cartridge is probably defective if
you see any thin black lines from top to bottom of the page,
multiple repeating black dots, thick black lines down the right
hand side of the paper, or patterns of repeating two or more
identical black blotches on either side of the paper.
Many of these problems can occur with
any cartridge, new or remanufactured. See your printer manual for
details. The problem may have been caused by a small hard piece of
debris or accumulated paper dust. Replace
the cartridge!
If the print defect continues exactly the same after
replacing the cartridge, the problem is most likely the printer's
fuser roller and you will probably will need a service call!
If the print defect does not reappear and you purchased the
cartridge from Infinity, we will replace it at no
charge!
If you are
experiencing other problems that you consider may require a printer
service call, perform the following test before you call a service
company! You can use an old empty cartridge for this test by
first rocking the old cartridge gently from front to back
before you place it in the printer. All empty cartridges have
enough toner to print a few pages. Used empty cartridges can spill
toner so handle the cartridge carefully! If available you could
also temporarily use a cartridge from a nearby printer that uses
the same type cartridge. Even if the cartridge is completely
empty printing a few blank pages with it will resolve some error
messages and "printer noise" issues.
Print a few pages from the printer
with the test cartridge and see if the error message, print defect,
noise, or whatever you were experiencing goes away. If the problem disappears when you are using your
temporary cartridge the problem was most likely the cartridge you
were using! All Infinity products are 100% guaranteed until empty
and if defective we will replace it at no charge to
you!
Remove the temporary cartridge you
were using and put it away. If you have a new replacement cartridge
on hand, install a new cartridge in the printer and use the box the
new cartridge came in to store the cartridge you were originally
using. Mark the box "bad cartridge" or "defective". We will check
it out when we get it and confirm if it is defective for you.
If you do not have a new replacement
cartridge available and your problem cartridge was purchased from
us, call us and we will quickly get a replacement cartridge to
you.
If you have the same print defect
image or other problem when using the test cartridge as you did
with the cartridge you were using earlier, the problem is in the
printer and you may need a service call to correct the
printer's problem. Call us at (703) 760-7809 for immediate help.
Some printer problems or error messages can be corrected simply and
we will walk you through the corrective action! |
| |
|
